Returns and exchanges – only2me

Returns and exchanges

Return Policy

If you are not fully happy with the goods you have received, you can return them within 14 days of receipt, providing they are in original resalable condition. Once returned, you will be entitled to receive an exchange or a refund. Unfortunately, we cannot offer our customers a refund for the original postage. We are also not able to refund or exchange items that appear to have been worn, washed, or are not in their original condition. So, especially for Clothing and Footwear, please make sure you try the received products in a well-conditioned environment so that you guarantee the goods are preserved in perfect selling order if returning. All return packages must be sent with a traceable, insured service, as we cannot take responsibility for damaged or lost items in the return transit.

How to return an order

If you wish to return an order please send us an email with the order ID, your full name and/or VAT/NIF number so that we can confirm your identity. The items must be returned to us via a courrier of your choice or returned in one of our stores.

Please note that shipping costs are non-refundable. The value on your refund will be equal to the value of the item(s) you are returning only. If you are outside the E.U. make sure to send your item accompanied by the due temporary export paperwork – make sure to inform yourself with your local courrier.

How to exchange an order

We can only exchange items for different sizes. If you wish to get a size smaller or bigger than your original order, please send us an email with the order ID, your full name and/or VAT/NIF number, the product and the size you wish to get.

After that, we will check availability of stock for your exchange size and inform you accordingly. If there are conditions to proceed with the exchange you will be asked to return the item(s) to us, if possible accompanied by a copy of the invoice. For this, you may return the item(s) in person in one of our stores or ship the item(s) using any carrier of your choice.

Once we receive the item, we will check its condition. In 48 hours we will ship the exchange size to you and send you the tracking information for it. Please allow for 3 to 7 working days to receive your exchange size.

If you have any further question on how to return or exchange your item, don’t hesitate to contact us.